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NEW TEXTING SERVICE - IF YOU NEED TO CANCEL YOUR APPOINTMENT, PLEASE TEXT    07842190117 with your NAME, D.O.B, DATE and TIME of your appointment. This service is only for cancelling appointments.

Please note that from 3rd April 2018, we are delighted to inform our patients at Wellside Medical Centre and Charnwood Surgery that we will start working jointly together with a view that from April 2019 we will be fully merging to create one organisation and this will mean some changes.  Please see more information in the newsletter and in the surgeries.

Dates For Your Diary

The surgery will be CLOSED from 12pm for staff training on the following dates:

Wednesday 22nd August 2018

Wednesday 19th September 2018


Opening time update

Updated information January 2018 - Change of Address- if you change your address we will need this in writing or in person and will ask that you bring written proof to the surgery, which has a date within the last 28 days for example a utility bill ( not mobile phone). 

NHS Online

This practice currently offers the facility for patients

  • To book, view, amend, cancel and print appointments online
  • To order online, view and print a list of their repeat prescription for drugs, medicines or appliances
  • To view online, export or print summary information from their record, relating to medications, allergies and adverse reactions

This is via TPP SystmOne using our website

If you do not already have a username and password for this system you will need to register by calling in to the practice in person with appropriate identification. Please enquire at reception beforehand as to the nature of identification that will be appropriate for this purpose.


We will seek necessary assurances from our clinical software providers to ensure that patients can request online access to their detailed coded records in a manner that is secure and safeguards the best interests of the patient.

We will inform patients when appropriate arrangements are in place and we will publicise and promote our online services using the practice website and waiting room posters.

Thank you


The Department of Health have recommended that pregnant women have the whooping cough vaccine from 28 weeks of pregnancy. Please contact the surgery to arrange an appointment with the Practice Nurse.

Abdominal Aortic Aneurysm Screening - 65+ Men

This year, men aged 65 will be sent an NHS screening invitation. Those aged over 66+ years can request a scan if they have not been screened before. For more information visit or speak with your GP who will have a supply of the appropriate self referral form.

Not Sure What To Do When Your Child Is ill

Urine Samples

Please note we do not accept  samples at the surgery unless the Doctor has specifically requested you to bring one to the surgery.

Latest News

Dear Patients..

Thank you to all of you who have taken time to provide us with feedback and concerns about appointments and accessing the surgery either on-line or by telephone. We appreciate there have been quite a few issues recently and we are actively seeking your comments to assist us in improving our service to you.

This is a challenging time for Charnwood Surgery and Wellside Medical Centre as we head towards the new organisation and we are constantly ( behind the scenes) implementing changes to improve the patient journey regarding telephone access and appointment availability.

Regarding appointment availability, for a short period of time we did have to switch off the on-line facility but this is now re-instated and we have released and will continue to release more on-line appointments. We have pre-bookable on-line appointments which are released at 8am, two weeks in advance. Based on the feedback we have received we will be releasing on the day on-line appointments also which will be released at 8am, we will monitor the usage of these and review them regularly to decide whether more are needed or if the balance is correct.

A number of you have commented that your calls get cut off whilst you are waiting in the queue. We can investigate these issues with our telephone provider but we need your help here; if this is an
issue you have encountered please provide the following information

  • Your name
  • The date and time of the call you were making
  • The number you were dialling and the number you were calling from

Once investigated, we can get back to you.

Our call queuing system is also a cause of concern and so we have reduced the number of calls in the queue. When ringing, if the call queue if full you will need to hang up and try again. Although this may be a little inconvenient, it does mean you are not sitting in a queue and being charged for it. We will be monitoring the call queue to see where improvements can be made. If you get the
message “ your call can not be taken “ this is because all incoming lines are engaged. We are trying to strike a balance for all our patients.

Finally we are in the process of recruiting more patient co-ordinators – the staff on the end of the telephone, which should improve the time it takes to get through on the phone.

Please bear with us during this transition period and hopefully things will be running smoothly again very soon.

Practice Merger Information

Please note that from Tuesday 3rd April 2018, we are delighted to inform our  patients at Wellside Medical Centre and Charnwood Surgery that we will start working jointly together with a view that from April 2019 we will be fully merging to create one organisation and this will mean some changes. Please read the newsletter, see information in the branches and talk to our staff.

Patient Questions

Changes at Wellside Medical Centre and Humbleton Drive Surgery

Dates For Your Diary

The surgery will CLOSE at 12.00pm for staff training on the following dates:

 Wednesday  22nd August 2018

Wednesday 19th September 2018

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