This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

BOOK YOUR FLU IMMUNISATION NOW

It’s very important that people who are at increased risk from the flu have their free vaccination every year.  Eligible patients are: EVERYONE AGED 65 OR OVER (by 31st March 2019) click here for more information.

NEW TEXTING SERVICE -

IF YOU NEED TO CANCEL YOUR APPOINTMENT, PLEASE TEXT    07842190117 with your NAME, D.O.B, DATE and TIME of your appointment. This service is only for cancelling appointments.

Please note that from 3rd April 2018, we are delighted to inform our patients at Wellside Medical Centre and Charnwood Surgery that we will start working jointly together with a view that from April 2019 we will be fully merging to create one organisation and this will mean some changes.  Please see more information in the newsletter and in the surgeries.

Dates For Your Diary

The surgery will be CLOSED from 12pm for staff training on the following dates

Wednesday 10th October 2018

Wednesday 7th November 2018

Wednesday 12th December 2018

Wednesday 30th January 2019

Wednesday 20th February 2019

Wednesday 20th March 2019

PATIENT QUESTIONS

Opening time update

Updated information January 2018 - Change of Address- if you change your address we will need this in writing or in person and will ask that you bring written proof to the surgery, which has a date within the last 28 days for example a utility bill ( not mobile phone bill). 

NHS Online

This practice currently offers the facility for patients

  • To book, view, amend, cancel and print appointments online
  • To order online, view and print a list of their repeat prescription for drugs, medicines or appliances
  • To view online, export or print summary information from their record, relating to medications, allergies and adverse reactions

This is via TPP SystmOne using our website www.wellsidemedicalcentre.co.uk

If you do not already have a username and password for this system you will need to register by calling in to the practice in person with appropriate identification. Please enquire at reception beforehand as to the nature of identification that will be appropriate for this purpose.

 

We will seek necessary assurances from our clinical software providers to ensure that patients can request online access to their detailed coded records in a manner that is secure and safeguards the best interests of the patient.

We will inform patients when appropriate arrangements are in place and we will publicise and promote our online services using the practice website and waiting room posters.

Thank you

PERTUSSIS IMMUNISATION CAMPAIGN FOR PREGNANT WOMEN

The Department of Health have recommended that pregnant women have the whooping cough vaccine from 28 weeks of pregnancy. Please contact the surgery to arrange an appointment with the Practice Nurse.

Abdominal Aortic Aneurysm Screening - 65+ Men

This year, men aged 65 will be sent an NHS screening invitation. Those aged over 66+ years can request a scan if they have not been screened before. For more information visit aaa.screening.nhs.uk or speak with your GP who will have a supply of the appropriate self referral form.

Not Sure What To Do When Your Child Is ill

Urine Samples

Please note we do not accept  samples at the surgery unless the Doctor has specifically requested you to bring one to the surgery.

Comments & Complaints

consultation1We make every effort to look after all our patients to their complete satisfaction. However, if there is a need to complain, please contact the practice manager to discuss or ask for a copy of our complaints procedure.

Your comments on aspects of our service are always appreciated. Please make use of our suggestion box which is situated at reception.

POhWER

The Independent Complaints Advocacy Service (ICAS) which used to be a national organisation, has now been contracted out to independent providers and the current provider for Derby is POhWER. Patients who need help in making a complaint can contact POhWER by clicking here

HealthWatch Derby

We hope that that if you have a problem, you will use the Practice Complaints Procedure. This gives us the opportunity to improve our service. This does not affect your right to approach HealthWatch Derby who are based at The Council House, Corporation Street, Derby, DE1 2FS. Telephone: 01332 643988.

Care Quality Commission (CQC)

If you wish to contact the CQC, you can telephone the National Customer Service Centre on 03000 616161, write to them at CQC, National Customer Service Centre, Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA or email through their website www.cqc.org.uk

UK Ombudsman Services

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website