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It’s very important that people who are at increased risk from the flu have their free vaccination every year.  Eligible patients are: EVERYONE AGED 65 OR OVER (by 31st March 2019) click here for more information.


IF YOU NEED TO CANCEL YOUR APPOINTMENT, PLEASE TEXT    07842190117 with your NAME, D.O.B, DATE and TIME of your appointment. This service is only for cancelling appointments.

Please note that from 3rd April 2018, we are delighted to inform our patients at Wellside Medical Centre and Charnwood Surgery that we will start working jointly together with a view that from April 2019 we will be fully merging to create one organisation and this will mean some changes.  Please see more information in the newsletter and in the surgeries.

Dates For Your Diary

The surgery will be CLOSED from 12pm for staff training on the following dates

Wednesday 10th October 2018

Wednesday 7th November 2018

Wednesday 12th December 2018

Wednesday 30th January 2019

Wednesday 20th February 2019

Wednesday 20th March 2019


Opening time update

Updated information January 2018 - Change of Address- if you change your address we will need this in writing or in person and will ask that you bring written proof to the surgery, which has a date within the last 28 days for example a utility bill ( not mobile phone bill). 

NHS Online

This practice currently offers the facility for patients

  • To book, view, amend, cancel and print appointments online
  • To order online, view and print a list of their repeat prescription for drugs, medicines or appliances
  • To view online, export or print summary information from their record, relating to medications, allergies and adverse reactions

This is via TPP SystmOne using our website

If you do not already have a username and password for this system you will need to register by calling in to the practice in person with appropriate identification. Please enquire at reception beforehand as to the nature of identification that will be appropriate for this purpose.


We will seek necessary assurances from our clinical software providers to ensure that patients can request online access to their detailed coded records in a manner that is secure and safeguards the best interests of the patient.

We will inform patients when appropriate arrangements are in place and we will publicise and promote our online services using the practice website and waiting room posters.

Thank you


The Department of Health have recommended that pregnant women have the whooping cough vaccine from 28 weeks of pregnancy. Please contact the surgery to arrange an appointment with the Practice Nurse.

Abdominal Aortic Aneurysm Screening - 65+ Men

This year, men aged 65 will be sent an NHS screening invitation. Those aged over 66+ years can request a scan if they have not been screened before. For more information visit or speak with your GP who will have a supply of the appropriate self referral form.

Not Sure What To Do When Your Child Is ill

Urine Samples

Please note we do not accept  samples at the surgery unless the Doctor has specifically requested you to bring one to the surgery.

The practice pledges to:

  • Greet you in a welcoming manner and deal with you courteously and in confidence.
  • Diagnose and treat your problems to the best of our ability and respect any particular worries you may have.
  • Give full explanations of investigations and treatment offered.
  • Start surgery on time and ensure you are seen on time. If you are waiting more than 30 minutes you will be entitled to an explanation.
  • Offer a routine appointment within 48 hours (excluding weekends). Requests to see a particular GP may take longer.
  • Deal with medically urgent problems the day they are reported
  • Answer the telephone as quickly as possible.
  • Listen to complaints or suggestions you have about our service
  • Provide repeat prescriptions within two working days
  • Let you see, on a written request, your medical records subject to any legal requirements


The practice expects that you:

  • Show courtesy and respect for doctors, staff and other patients at all times
  • Understand that violent or abusive patients will be removed from the practice list
  • Keep appointments and arrive on time.
  • Let us know as soon as possible if you are unable to attend—if you are more than 15 minutes late you will be asked to make another appointment
  • Inform us of any change of address, name or telephone number in case we need to contact you urgently. A change of address may mean that you are now outside the practice area.
  • Attend invitations for screening and health monitoring which will prevent problems in the future.
  • Keep immunisations for yourselves and your children up to date
  • Should not expect a prescription every time you see the doctor—they are not always necessary.
  • Avoid calling the practice at peak times for routine enquires.
  • Let us know if you do not understand our explanations of your medical problems.


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